--- title: Shift Cancellation Policy description: explain cancellation policy to ATs --- [Skip to content](https://support.go4.io/what-happens-if-my-job-is-cancelled#main-content) English - United States Show submenu for translations ![](https://support.go4.io/hs-fs/hubfs/go4%20logo2.png?width=150&height=150&name=go4%20logo2.png) - [Support Home](https://50706065.hs-sites.com/support) - [Athletic Trainers](https://50706065.hs-sites.com/support/athletic-trainers) - [Job Posters](https://50706065.hs-sites.com/support/job-posters) Open main navigation Close main navigation - [Support Home](https://50706065.hs-sites.com/support) - [Athletic Trainers](https://50706065.hs-sites.com/support/athletic-trainers) - [Job Posters](https://50706065.hs-sites.com/support/job-posters) - English - United States Show submenu for translations This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. 1. [Support](https://support.go4.io/?hsLang=en-us) 2. [Athletic Trainers](https://support.go4.io/athletic-trainers?hsLang=en-us) 3. [Working a Job](https://support.go4.io/athletic-trainers?hsLang=en-us#working-a-job) June 5, 2026 # Shift Cancellation Policy ## Learn how Go4's cancellation policy protects Athletic Trainers when a confirmed shift is canceled, including eligibility requirements, compensation amounts, and how payments are processed. ### **Cancellation Fees for Athletic Trainers** At Go4, we understand that accepting a shift often requires you to reserve time in your schedule, arrange travel, and turn down other opportunities. To help protect your time, Go4 applies cancellation fees when a Job Poster cancels a confirmed shift within a certain timeframe before the shift begins. ##### **Eligibility Requirements** Cancellation compensation only applies when: - The shift was in a **Confirmed** status. - The Job Poster cancels the shift within the eligible cancellation window. - The cancellation is not related to weather or other excluded circumstances. If a shift is canceled before the cancellation window begins, no cancellation fee will be charged. --- ### **Cancellation Fee Schedule** ##### **24-72 Hours Before the Shift** If a confirmed shift is canceled between 25 and 72 hours before the scheduled start time: - The Job Poster is charged 25% of the shift cost. - The cancellation fee is paid directly to the Athletic Trainer. ##### **Within 24 Hours of the Shift** If a confirmed shift is canceled within 24 hours of the scheduled start time: - The Job Poster is charged 50% of the shift cost. - The cancellation fee is paid directly to the Athletic Trainer. --- ### **Weather-Related Cancellations** Cancellation fees are not applied when a shift is canceled due to weather or other circumstances outlined in Go4's [Marketplace Standards](https://www.go4.io/go4-marketplace-standards/). ##### **Need a Policy Review?** If you believe a cancellation was incorrectly classified as weather-related, you may submit an appeal request within 72 hours of the related event for review.  Complete the [Request Review Form](https://u6t1t.share.hsforms.com/2WI6m3YbPSZuwonSIVeILkQ) to have our team evaluate the circumstance. All submissions are reviewed on a case-by-case basis. --- ### **How Payments Are Processed** Eligible cancellation compensation is automatically processed through Go4. - No invoice or additional action is required from the Athletic Trainer. - Payments are deposited according to Go4's standard payout schedule. - Cancellation compensation will appear in your financial records within the platform. --- ### **FAQs** **Do I need to contact Go4 to receive a cancellation payment?** No. If the cancellation qualifies under the policy, compensation is processed automatically. **Does the shift need to be confirmed?** Yes. Cancellation compensation only applies to shifts that were in a confirmed status prior to cancellation. **Are weather cancellations eligible for compensation?** No. Weather-related cancellations are excluded from the cancellation fee policy. **When will I receive my payment?** Cancellation compensation follows Go4's standard payment schedule and will be deposited into your designated payout account. - [Job Posters](https://support.go4.io/job-posters?hsLang=en-us#main-content) - [Getting Started](https://support.go4.io/job-posters?hsLang=en-us#getting-started) - [Hiring an Athletic Trainer](https://support.go4.io/job-posters?hsLang=en-us#hiring-an-athletic-trainer) - [Finance and Payments](https://support.go4.io/job-posters?hsLang=en-us#finance-and-payments) - [Athletic Trainers](https://support.go4.io/athletic-trainers?hsLang=en-us#main-content) - [Getting Started](https://support.go4.io/athletic-trainers?hsLang=en-us#getting-started) - [Working a Job](https://support.go4.io/athletic-trainers?hsLang=en-us#working-a-job) - [Features](https://support.go4.io/athletic-trainers?hsLang=en-us#features) - [Finance and Payments](https://support.go4.io/athletic-trainers?hsLang=en-us#finance-and-payments) - [FAQs and Troubleshooting](https://support.go4.io/athletic-trainers?hsLang=en-us#faqs-and-troubleshooting) - [Home](https://go4.io/) - [Post a Job](https://go4.io/) - [Work a Job](https://go4.io/) - [About Us](https://www.go4.io/about-us/) [![](https://support.go4.io/hs-fs/hubfs/go4%20logo2.png?width=150&height=150&name=go4%20logo2.png)](https://support.go4.io/?hsLang=en-us) [Terms & Conditions](https://go4.io/terms-and-conditions/) | [Privacy Policy](https://go4.io/privacy-policy/) © 2026 Go4