Response Rate and Cancellation Rate
Learn how Response Rate and Cancellation Rate are calculated, why they matter, and how they may impact your ability to attract and secure Athletic Trainer coverage through Go4.
Response Rate and Cancellation Rate help measure engagement and reliability on the Go4 platform. These metrics provide visibility into how consistently organizations respond to applicants and follow through on scheduled shifts.
Maintaining strong account health can help create a better experience for Athletic Trainers and improve your ability to secure coverage when posting future opportunities.
What Is Response Rate?
Response Rate measures how often you take action on Athletic Trainer applications submitted to your shifts.
Actions that count toward your Response Rate include:
- Accepting an applicant
- Declining an applicant
Applications that expire without a hiring decision may negatively impact your Response Rate.
Why Response Rate Matters
Athletic Trainers are more likely to apply for shifts when organizations consistently review and respond to applications.
Prompt responses help:
- Secure coverage faster
- Improve the applicant experience
- Reduce application expirations
- Maintain a healthy marketplace
Best Practice
Review new applicants as soon as possible. Athletic Trainer applications remain active for 7 days before expiring.
What Is Cancellation Rate?
Cancellation Rate measures how often confirmed shifts are canceled after an Athletic Trainer has already committed to working the event.
This metric helps provide transparency around scheduling reliability and allows Athletic Trainers to make informed decisions when applying for opportunities.
What Impacts Cancellation Rate?
The following actions may impact your Cancellation Rate:
- Canceling a confirmed shift
- Removing a confirmed Athletic Trainer from a shift
- Canceling an event after coverage has already been secured
Weather-related cancellations and other approved exceptions may be excluded where applicable.
Important Note: Cancellation Rate only applies to shifts that have already been confirmed by an Athletic Trainer.
Why These Metrics Matter
Response Rate and Cancellation Rate help create a reliable experience for both organizations and Athletic Trainers.
Organizations with strong account health are more likely to:
- Receive applications quickly
- Build positive relationships with Athletic Trainers
- Secure coverage for future events
- Maintain confidence within the marketplace
Tips for Maintaining a Strong Response Rate
- Review applicants regularly.
- Accept or decline applicants promptly.
- Avoid allowing applications to expire.
- Post shifts as early as possible.
- Ensure event details are accurate before publishing.
Tips for Maintaining a Low Cancellation Rate
- Confirm event details before posting.
- Verify budgets and approvals before hiring.
- Post only shifts that are likely to take place.
- Communicate schedule changes as early as possible.
- Avoid removing confirmed Athletic Trainers unless necessary.
FAQs
How is Response Rate calculated?
Response Rate is based on how consistently you respond to Athletic Trainer applications by either accepting or declining them before they expire.
Do expired applications impact my Response Rate?
Yes. Applications that expire without a hiring decision may negatively impact your Response Rate.
How long do I have to respond to an application?
Athletic Trainer applications remain active for 7 days after submission before they expire.
Does declining an applicant hurt my Response Rate?
No. Declining an applicant is considered a response and helps maintain an accurate Response Rate.
How is Cancellation Rate calculated?
Cancellation Rate reflects how often confirmed shifts are canceled after an Athletic Trainer has already committed to working the event.
Do weather cancellations count toward my Cancellation Rate?
In many cases, verified weather-related cancellations may be excluded from Cancellation Rate calculations.
Weather-Related Cancellations
Weather-related cancellations may be audited and reviewed by Go4 and may also be appealed by an Athletic Trainer if they believe conditions were safe for play based on applicable weather standards.
Does removing a confirmed Athletic Trainer impact my Cancellation Rate?
Yes. Removing a confirmed Athletic Trainer may be treated as a cancellation and could impact your Cancellation Rate.
Why do these metrics matter?
These metrics help create accountability, improve marketplace reliability, and provide transparency for both organizations and Athletic Trainers.