Shifts may start or end earlier or later than scheduled - this is why we built the Shift Modification feature located inside the app. Use the Shift Modification feature to edit a shift's Start Time and/or End Time, to ensure that you get paid for the time you worked.
Shift Modifications can be submitted during the 12 hours after a Shift's original End Time. You can only modify a Shift after the original End Time has passed.
Example: A Shift is scheduled for 8am-3pm, and you are extended to work until 6pm. You will be able to modify your Shift's End Time in the app between 6pm-3am; after 3am the shift will be locked and processed for payment.
How to Modify a Shift:
Log in to the app and find the shift under MY JOBS. You will see an icon that says MODIFY SHIFT. Click that to get started.
From there, you can modify either or both the Shift Start Time and Shift End Time. Enter the accurate Start Time and End Time for the Shift, and click MODIFY SHIFT.
A confirmation pop will appear, asking whether the time you put in is accurate. If so, click CONFIRM, and you are all set!
Once modified, a note is sent to the Job Poster asking them to either approve or deny your modification request. They have 24 hours to do so. Whether approved or denied, an email will be sent notifying you of the decision! If no action is taken by the Job Poster after 24 hours, the request is automatically approved
- Please note that extra hours worked can sometimes process as a separate payment. The payment tracker in your finance section will notify you when the extra payment will deposit.