Go4 Cancellation Policy

Go4 Cancellation Policy: Effective January 1, 2025

At Go4, we understand that cancellations are sometimes unavoidable. Our new cancellation policy is designed to create a fair and reliable environment for both job posters and athletic trainers. 

When canceling a confirmed athletic trainer, the following cancellation fees will apply:

• More than 73 hours before the scheduled start time: You will be charged the Go4 service fee for the canceled position (some exclusions may apply).

• Within 25 to 72 hours of the scheduled start time: You will be charged 25% of the shift cost, which will be paid to the athletic trainer.

• Within 24 hours of the scheduled start time: You will be charged 50% of the shift cost, which will be paid to the athletic trainer.

These fees reflect the commitment athletic trainers make when they accept a job, often passing on other opportunities and reserving their availability.

We recognize that emergencies happen. For cancellations due to extenuating circumstances—such as severe weather or other unforeseen events—Go4 will review appeals on a case-by-case basis. Please contact our support team for assistance by emailing support@g4.io

To ensure reliability for job posters, the following policies are in place for athletic trainers who call out from confirmed shifts:

1. Replacement Process: When an AT calls out, Go4 immediately relists the shift and sends targeted notifications to ATs in the area to find a replacement quickly.

2. Transparent Callout History: Job posters can view an AT’s callout history to make informed hiring decisions.

3. Reliability Score: Each AT has a Reliability Score on their profile, reflecting the ratio of jobs worked to callouts within 7 days of a shift. Frequent callouts negatively impact this score.

4. Account Suspension: Excessive callouts may lead to suspension or termination of the AT’s account.

Click here to learn more about Callouts and Reliability Score for Athletic Trainers.

Click here to learn more about the hiring process at Go4.

Both job posters and athletic trainers have access to ratings that enhance transparency:

• Response Rate: Tracks how often job posters respond to AT applications (via acceptance or rejection).

• Cancellation Rate: Reflects the number of shifts canceled after an AT has been confirmed.