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Shift-Day Support and Troubleshooting

Learn what to do if you're experiencing issues before or during a shift, including check-in problems, difficulty reaching the Job Poster, last-minute cancellations, and how to request a review when needed.

Most shifts proceed without issue, but occasionally Athletic Trainers may experience problems before or during a shift.

This guide outlines the steps to take if you're unable to check in, cannot reach the Job Poster, arrive at a location and cannot locate the event, or believe a cancellation or No Show status was applied incorrectly.

Why Checking In Matters

Checking in through the Go4 app verifies your attendance and initiates the payment process.

Athletic Trainers who do not check in by the end of a shift may be marked as a No Show, which can:

  • Delay payment processing
  • Require attendance verification
  • Impact your Reliability Score

How to Check In to a Shift

Once you've arrived to your shift's location address, begin the check in process which will confirm your attendance. 

  1. Open the Go4 app.

  2. Navigate to the MY JOBS section.

  3. Locate your current shift.

  4. Select the CHECK IN button.

  5. Confirm your check-in by selecting YES.

Once completed, your shift status will update to CHECKED IN.


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Unable to Check In

If you are at the shift location and are unable to check in:

  • Verify that you are at the correct location.
  • Confirm that location services are enabled on your device.
  • Refresh the app and try again.

Having trouble?
Don't delay reporting to your shift while trying to troubleshoot the app. Be sure to call or text the person you're reporting to so they can verify your arrival and attendance. Once you've checked in with the organization, contact our Support Team at support@go4.io if you still need assistance.

Contacting the Job Contact

Once you've confirmed a shift, you can contact the designated Job Contact at any time through the Go4 app.

To view the Job Contact's information:

  1. Open the Go4 app.
  2. Navigate to MY JOBS.
  3. Select your confirmed shift.
  4. Locate the Job Contact section.

From there, you can contact the Job Contact directly by selecting the available call, text, or email option.

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Important Note: Every shift on Go4 is required to have a designated Job Contact. This individual serves as your primary point of contact for questions regarding the event, arrival instructions, venue details, or day-of-shift concerns.

 

Need to Verify Your Arrival?
If you're experiencing issues checking in, call or text the Job Contact to let them know you've arrived. Having the Job Contact acknowledge your arrival can help verify your attendance if a manual check-in or attendance review becomes necessary later.

Last-Minute Shift Cancellation

If a confirmed shift is canceled unexpectedly:

  • Review the cancellation details within the app.
  • Refer to the applicable cancellation policy in our Marketplace Standards.
  • Contact our Support team at support@go4.io if you believe a cancellation was applied incorrectly.

FAQs

What should I do if I can't check in?
If you're unable to check in through the app, contact our Support team at support@go4.io with 72 hours of your scheduled shift time. Check-in is used to verify attendance and initiate payment processing.

What if the Job Poster is not responding?
If you're unable to reach the Job Contact, first attempt to call and text them using the contact information provided in the shift details.

If you have already arrived at the venue, connect with another organizer, coach, administrator, or event staff member on-site to determine where you should report and whether they can assist in locating the Job Contact.

If you're still unable to reach the Job Contact or need additional guidance, contact our Support team at support@go4.io for assistance.

What if I arrive and the event isn't happening?
Contact the Job Contact immediately and then reach out to Go4 Support if you're unable to determine whether the event has been canceled or relocated.

In some cases, a shift that is canceled without notifying the Athletic Trainer may qualify for cancellation compensation in accordance with Go4's cancellation policy.

What if I forgot to check in?
If you attended and worked the shift, contact support@go4.io within 72 hours of the shift's scheduled time. Our team will review the situation and determine whether a manual check-in can be completed.

What if I was marked as a No Show but worked the shift?
Contact our Support team at support@go4.io within 72 hours of the shift's scheduled time. Our team will investigate the situation and verify attendance before making any updates to your shift status, payment eligibility, or Reliability Score.

What if I believe a cancellation was classified incorrectly?
Athletic Trainers may request a review if they believe a cancellation was incorrectly classified, including weather-related cancellations.

All requests are reviewed on a case-by-case basis. Email our support team at support@go4.io with any details.