Admin and Parent/Patient Portal
Learn how the Go4 Admin and Parent/Patient Portal works, who can access medical records, and how Electronic Medical Records (EMRs) can be securely shared and reviewed.
The Go4 Admin and Parent/Patient Portal provides secure access to Electronic Medical Records (EMRs) created within the Go4 platform.
The portal is designed to allow authorized individuals to review injury documentation and medical records while maintaining compliance with HIPAA and privacy requirements.
Access to medical records is controlled and only available to authorized individuals.
HIPAA-Compliance
Medical records created within Go4 are protected health information (PHI) and are managed in accordance with applicable privacy and security standards.
Parent and Patient Access
Parents, guardians, and patients may be provided access to records associated with their care through the Go4 portal.
This access allows individuals to:
- Review injury documentation
- Access visit information
- Review treatment notes
- Maintain personal medical records
- Receive continuity of care
Access Your Portal
Patient Control
Patients and parents have the ability to review records associated with their care through the appropriate portal. If you are unable to access your account or believe you should have access to a record, please contact Go4 Support for assistance.
Administrative Access
Organizations may have access to administrative information through the portal depending on their relationship to the healthcare services being provided.
Administrative access is intended to support operational workflows while maintaining compliance with privacy regulations.
Important Note: Access to medical records is governed by privacy regulations and permissions. Not all users will have access to the same information.
Sharing Medical Records
Athletic Trainers may share records with:
- Patients
- Parents or guardians
- Other healthcare professionals involved in care
Records should only be shared when appropriate authorization exists.
Privacy First
Medical records should never be shared with unauthorized individuals. Access is limited to those involved in treatment, care coordination, or otherwise authorized under applicable privacy regulations.
Security and Privacy
Go4 takes the protection of medical information seriously.
The platform is designed to help organizations and Athletic Trainers securely document, store, and manage healthcare information.
Features include:
- Secure record storage
- Controlled access permissions
- HIPAA-conscious workflows
- Audit visibility and record tracking
FAQs
Who can receive EMRs?
Athletic Trainers may share medical records with the patient, parent/guardian, or another healthcare professional involved in the patient's care. Organizations and Job Posters do not automatically receive access to medical records created within the Go4 EMR.
Who can access records through the Parent/Patient Portal?
Parents, guardians, and patients who have been granted access may view records associated with their care.
Can a patient access their own medical records?
Yes. Patients may access records that have been made available through the portal.
Can parents access records for a minor?
Yes. Parents or legal guardians may access records for minors when appropriate permissions are in place.
Can organizations see all medical records?
No. Access is controlled based on permissions, privacy requirements, and the relationship to the care being provided.
Can Athletic Trainers share records with another healthcare provider?
Yes. Athletic Trainers may share records with another healthcare professional involved in the patient's care when appropriate.
Are medical records protected by HIPAA?
Yes. Medical records maintained within the Go4 EMR contain protected health information and should be handled in accordance with applicable privacy regulations.
Can medical records be edited after they are created?
Access and editing capabilities depend on the user's role and permissions within the platform.
What should I do if a parent or patient cannot access their records?
Contact the Support team at support@go4.io for assistance with account access or portal-related issues.
Can records be downloaded or printed?
Medical records are designed to be accessed through Go4's secure portal environment whenever possible.
Providing access through the portal helps protect sensitive health information by requiring authorized access and reducing the risk of records being misplaced, shared unintentionally, or exposed through printed documents or downloaded files.
Depending on the user's permissions and the specific record being accessed, download or print options may be available.
Privacy & Security
Accessing records through the Go4 portal provides an additional layer of security and helps ensure protected health information remains accessible only to authorized individuals.
Who should I contact if I have questions about the EMR or portal access?
Contact our Support team at support@go4.io and our team will be happy to assist.